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Michelle Stone

Customer Service Manager

Michelle Stone

Individual
Primary Care

Primary Care

Edward Jenner Programme

Edward Jenner Programme

4 connections

About

Customer Service Manager

I am the Customer Service Manager at The Heron Medical Practice and have been in this role since April 2024. I lead a team of 15 receptionists to deliver exceptional patient care and administrative support.  With a strong focus on efficiency, empathy, and clear communication, I ensure that patients receive a welcoming and seamless experience from the moment they contact the practice.
I work closely with patients and provide a drop-in service on a monthly basis across our three sites to build positive relationsips and gain valuable feedback, as well as with clinicians - bridging the gap beween medical and administrative duties to maintain high service standards. 
I am passionate about fostering a positive workplace culture, empowering my team through training, guidance, and support to deliver compassionate, patient-focused service.

I am the Customer Service Manager at The Heron Medical Practice and have been in this role since April 2024. I lead a team of 15 receptionists to deliver exceptional patient care and administrative support.  With a strong focus on efficiency, empathy, and clear communication, I ensure that patients receive a welcoming and seamless experience from the moment they contact the practice.I work closely with patients and provide a drop-in service on a monthly basis across our three sites to...

Badges

This member works in primary care.

Awarded 11th August 2025

This badge is for current participants and alumni.

Awarded 11th August 2025

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Region
South East
Your organisation
The Heron Medical Practice
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Personal productivity Peer mentoring

Associated with 1 member

The Heron Medical Practice
Employee
 

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