I have been working in the UAE as a Customer Service Representative. I have more than 6 years of experience in Administration. With my background in customer relations and administrative support, I am confident in my ability to provide efficient and organized support. I am particularly drawn to administration and customer service as it involves ensuring smooth communication between different teams and assisting in service coordination. My ability to remain calm under pressure combined with strong interpersonal skills makes me well suited for the role.
I have experience managing workflows, ensuring all processes are executed efficiently and promptly. I have handled large volumes of customer inquiries, scheduled appointments, and managed documentation. I have experience handling digital systems, and ensuring customer records are updated. My background in customer relations has equipped me with excellent communication skills, allowing me to handle inquiries professionally and with empathy. My previous job required me to liaise with multiple stakeholders including client, management, and operational teams. I am comfortable taking initiative and problem-solving, ensuring smooth operations without requiring constant supervision.
Strong IT proficiency - Experienced in working with CRM tools to update customer data and schedule appointments. Good keyboard and numerical skills and proficiency in Microsoft Word, Excel, and PowerPoint. I am skilled in handling multiple tasks without compromising on quality and confidentiality. Previous experience handling complaints improved my ability to quickly adapt and resolve issues.
I am committed to providing customer-focused support with empathy and compassion. I am resilient and capable of handling sensitive situations professionally. I am confident in my ability to provide high-quality work and am ready to take the extra step to support my team. Patience is my strongest suit, and I am eager to help my peers achieve their tasks so that organizational targets are met.