2 badges

Michelle Stone

Customer Service Manager

Michelle Stone

Individual
Primary Care

Primary Care

Edward Jenner Programme

Edward Jenner Programme

5 connections

About

Customer Service Manager

I am the Customer Service Manager at The Heron Medical Practice and have been in this role since April 2024. I lead a team of 15 receptionists to deliver exceptional patient care and administrative support.  With a strong focus on efficiency, empathy, and clear communication, I ensure that patients receive a welcoming and seamless experience from the moment they contact the practice.
I work closely with patients and provide a drop-in service on a monthly basis across our three sites to build positive relationsips and gain valuable feedback, as well as with clinicians - bridging the gap beween medical and administrative duties to maintain high service standards. 
I am passionate about fostering a positive workplace culture, empowering my team through training, guidance, and support to deliver compassionate, patient-focused service.

I am the Customer Service Manager at The Heron Medical Practice and have been in this role since April 2024. I lead a team of 15 receptionists to deliver exceptional patient care and administrative support.  With a strong focus on efficiency, empathy, and clear communication, I ensure that patients receive a welcoming and seamless experience from the moment they contact the practice.I work closely with patients and provide a drop-in service on a monthly basis across our three sites to...

Badges

This member works in primary care.

Awarded 11th August 2025

This badge is for current participants and alumni.

Awarded 11th August 2025

Selected tags

Region
South East
Your organisation
The Heron Medical Practice
Offers / requests
Peer mentoring Personal productivity

Associated with 1 member

The Heron Medical Practice
Employee
 

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